Description

BS BIP 0031 – Achieving ISO/IEC 20000. Why people matter

Covers the roles and responsibilities of management and process owners. It emphasizes the importance of management commitment to best practice and staffing as part of the requirements of ISO/IEC 20000.

Also available as part of KIT 190.

Product Details

Published:

03/31/2006

ISBN(s):

0580474593

Number of Pages:

91

Product Code(s):

30143863