Description

BS BIP 0032 – Achieving ISO/IEC 20000. Making metrics work

Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements.

Also available as part of KIT 190.

Product Details

Published:

03/31/2006

ISBN(s):

0580474607

Number of Pages:

105

Product Code(s):

30143864