Description

BS BIP 0036 – Achieving ISO/IEC 20000. Keeping the service going

Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.

Also available as part of KIT 190.

Product Details

Published:

01/13/2006

ISBN(s):

0580446409

Number of Pages:

122

Product Code(s):

30124744